Returns & Exchanges
At Cozmo, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items to ensure your complete satisfaction. If a piece doesn't fit your space perfectly, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully disassemble the item if necessary and place it back in its original packaging with all hardware and assembly instructions included.
Schedule a Pickup
For larger furniture pieces, choose a convenient date for our specialized courier service to collect the item directly from your home.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing